SmallBizGenius Analysis
Amerimark, a catalog and online retailer, receives mixed reviews regarding its customer service and order fulfillment. While some customers praise the selection and occasional good quality, many report issues with unexpected charges, difficult returns, and poor communication.
Category Breakdown
Scores based on analysis of 71 recent reviews
Unexpected Subscription Charges
2.0/10Many reviewers report being charged monthly fees for memberships they did not knowingly sign up for. These charges, often around $14.95, are difficult to cancel and require extensive effort to resolve, leading to frustration and disputes.
15 reviews mention thisCustomer Service Issues
3.0/10A significant number of reviewers describe poor customer service experiences, including long wait times, unhelpful representatives, and difficulty resolving issues. Some reviewers report being hung up on or transferred multiple times without a resolution.
20 reviews mention thisShipping and Delivery Problems
3.5/10Several reviewers report issues with shipping and delivery, including long wait times, lost packages, and additional surcharges. Some customers also complain about the use of Pitney Bowes as a shipper, citing delays and poor tracking.
12 reviews mention thisReturns and Refunds Difficulties
2.5/10Many reviewers express frustration with the returns and refunds process, citing high return shipping costs, deductions for using postage-paid labels, and delays in receiving refunds. Some customers report not receiving refunds for returned merchandise at all.
14 reviews mention thisProduct Quality Concerns
4.0/10Several reviewers express disappointment with the quality of the products they received, describing them as cheap, poorly made, or not as advertised. Some customers also report issues with sizing and fit.
8 reviews mention thisPros & Cons
What Customers Love
"I've always been able to find what I'm looking for at Amerimark especially in summer dresses."
"Great Quality and selection in everything"
"Ordered a gag gift via their catalog order form and enclosed a check."
Common Complaints
"Just noticed that I have been charged every month since an order back in March 2020. I have no membership in anything have not received anything from the company only this monthly charge."
"Unable to get ahold of anyone to cancel it. When you take the time to sit on hold, the call disconnects just before 31 minutes."
"To return it will cost an insane amount. No EZ return label was sent. IT WILL COST $13-$14 to send a $18 nightgown back that I was charged additional shipping fees for to get it to me."
"I waited over a month for an order. It took over a week cancel online over the phone."
"The quality of what I received (robe) looks and feels like it came from a dollar store. It is awful. The sizing is HUGE."
Common Questions About Amerimark
Answers derived from customer review patterns
Is Amerimark legit and trustworthy?
Amerimark has a low Trustpilot rating and numerous reviews detailing issues with unauthorized charges, poor customer service, and difficult returns, raising concerns about its legitimacy and trustworthiness. Many customers report being charged for memberships they didn't request and struggling to get refunds. While some customers have positive experiences, the high volume of negative feedback suggests a significant risk of encountering problems. Potential customers should proceed with caution and carefully review all terms and conditions before making a purchase.
Based on 45 reviewsDoes Amerimark have good customer service?
Based on the reviews, Amerimark's customer service is generally perceived as poor. Many customers report long wait times, difficulty reaching representatives, and unhelpful or unresponsive service. Some reviewers mention being hung up on or transferred multiple times without resolving their issues. The language barrier with some representatives is also a recurring complaint, making it difficult for customers to effectively communicate their concerns.
Based on 20 reviewsIs Amerimark worth it for small business?
Amerimark is unlikely to be a worthwhile option for small businesses due to the prevalent issues with billing irregularities, unreliable shipping, and poor customer service. The risk of encountering unexpected charges or difficulties with returns could negatively impact a small business's budget and operations. Furthermore, the inconsistent product quality and potential for delays make it an unreliable source for supplies or merchandise. Small businesses are better off seeking vendors with more consistent and positive customer feedback.
Based on 10 reviewsWhat is Amerimark's return policy like?
Amerimark's return policy is often criticized in reviews for being costly and inconvenient. Customers frequently report having to pay for return shipping, even when the product is defective or not as described. The company also deducts a fee for using their postage-paid return label, further reducing the refund amount. Some customers claim they never received a refund at all, despite returning the merchandise according to the company's instructions.
Based on 14 reviewsWhy are customers being charged for unauthorized memberships?
A common complaint is that customers are being enrolled in membership programs without their explicit consent, leading to recurring monthly charges. Reviewers state that these memberships are often difficult to cancel, and customer service representatives are unhelpful in resolving the issue. The unauthorized charges and the difficulty in stopping them contribute to a perception of Amerimark as a scam.
Based on 15 reviewsLooking for Something Different?
Compare Amerimark against 522 similar lifestyle & perks options.
View Alternatives